FAQs
PLEASE HAVE YOUR CAR SEEN AT A REPAIR FACILITY OF YOUR CHOICE, NOT A DRIVE IN CLAIMS CENTER OR AT YOUR HOUSE. THIS WILL RELIEVE A LOT OF POSSIBLE PROBLEMS AND THE DELAY OF REPAIRS.
Should I take my car to a drive-in claims center?
No! Today's automobiles are too complex for an accurate visual estimate. A drive-in claims center often doesn't have the equipment needed for examining your vehicle properly. And even if it does, it doesn't have a representative form your body shop to make certain that all the damage is assessed. There is only one place for the adjuster to examine your vehicle: At the shop of your choice!
How long will the repairs take?
A good body shop will take the time to do the job right. Sometimes it may encounter delays when necessary parts are not available locally. Expect an estimate of when the work will be done, but not a promise.
Do you provide a rental car while my vehicle is being repaired?
We do no provide a rental car while your car is bing repaired. However we work closely with several rental car companies, and we will be happy to assist you in obtaining one to use while you car is being repaired. We do recommend that you check with your insurance company in regards to rental coverage.
What do I do if my insurance company and the body shop cannot agree on the cost of repairs?
Be aware of the "Appraisal Clause" in your insurance policy. If the insurance company and the body shop cannot agree on what the repairs should cost, this could provide a means for fair settlement.
What if my body shop requests a supplementary allowance once repairs have begun?
In a case where a car was not seen at the shop expect there will be a supplement. Every appraiser is required to reinspect damaged vehicles when supplementary allowances are requested by repair shops.
What if my insurance company insists on another estimate?
If the car is at the shop of your choice this probably won't happen. Your adjuster can obtain a competitive estimate from another shop only by having that shop's owner or his authorized agent physically inspect your automobile.
Am I required to accept this estimate?
No. Do not be pressured into having work done by a shop simply because of a lower price. Remember this is your car and you are the one in charge.